What is an IMEI?
An IMEI is the 15-digit serial number that identifies your device on a mobile network.
You can see yours by dialling *#06# on the device itself, or by reading the label under the battery or on the original box.
Frequently asked questions
Why do I need to register my device?
Registration records your device in the national register so that it can keep using the mobile networks.
A device that is never registered is eventually refused service, and you would have to register it before it worked again.
How long do I have to register?
A device seen on a network for the first time is given a grace period of 30 days.
Register at any point inside that window and nothing changes for you. The SMS you receive tells you when the window closes.
I bought a second-hand device. What should I do?
Check its status first, then register it in your own name.
- Enter the IMEI on the Check device status page.
- If it is reported stolen, do not complete the purchase.
- Otherwise, register it as you would a new device.
My device was lost or stolen. What happens now?
Report it to the police and to your operator.
Once reported, the device is refused service on every national network, so it is worth much less to a thief — and if it is recovered, the same report can be withdrawn.
I registered but nothing happened. What now?
Registration is not instant. Keep the application number you were shown — it is how the register finds your case.
If several days pass with no SMS, contact your operator with that number to hand.